Product
What's new at EZee Assist
Product updates, new features, and improvements.
Agentic Workflow Builder
Automate multi-step franchise operations with AI agents. From onboarding checklists to vendor coordination — coming to all customers later this year.
Enhanced Content Gap Analysis
The insights dashboard now surfaces the top questions your knowledge base can't answer — with recommendations for new content to create.
WhatsApp Channel Support
Franchisees can now ask questions and receive answers via WhatsApp, joining SMS, email, Slack, Teams, and web as supported channels.
Faster Response Times
Average AI response time reduced to under 20 seconds across all channels, down from 30 seconds.
Smart Ticketing with Auto-Categorization
Unanswered questions now automatically become categorized, prioritized tickets routed to the right support team member.
Microsoft Teams Integration
Franchisees can now access EZee Assist directly within Microsoft Teams, alongside Slack, SMS, and email.