Ticketing
One place to ask HQ for anything. It finds the right team on its own.
A franchisee raises a ticket by asking, in Teams, Slack, or SMS, wherever they already are. It gets classified, routed to the department that owns it, and tracked until it closes.
Before a franchisee can ask for help, they have to know who owns the answer.
So the question goes to whichever inbox they remember, or to their coach’s mobile, where it leaves no record. Nobody at HQ can say how many requests are open right now, or which department is the bottleneck.
Every request lands in one queue, already classified, owned, and timed.
Watch #4471 arrive. It gets read for what it actually is, routed to the department that owns it, opened with the location’s context already attached, and closed with a rule that stops the next nine.
Raised
By asking, in Teams, Slack, or SMS
Triaged automatically
Machine learning reads what it actually is
Owned
By the right team, on a visible clock
Closed and trained
The resolution answers the next one
All departments. Only one thing a franchisee has to remember: simply ask.
Every department at HQ is covered, not just support. You set which team owns what once, and every request after that follows it.
Analytics across every team, and a content health report that tells you what to write next.
Volume and response times by team, the requests that keep coming back, and where your material has a gap.
After the partner promo rule was published, the same request came 14 times and 12 answered themselves. Two reached a person, because those terms were genuinely unusual.
Tell us where your franchisees’ requests go today.
We’ll show you the same week in one queue, classified and owned, with the five rules that would have stopped half of it.